Built on large language models and the MaxKB platform, deeply adapted for WeCom. Chat archiving plus AI Agent auto-reply, with data kept inside your company — secure and controllable. Custom industry knowledge bases let AI handle every customer inquiry.
From greeting and answering to archiving and analytics — the full customer-service workflow, online 24/7 and never tired.
Native WeCom integration — customers chat right inside WeChat, with no redirects and no extra app. A smooth experience.
Large language models understand customer intent, search your knowledge base and generate accurate replies, handing complex issues to humans automatically.
Distil your products, policies, after-sales and processes into a dedicated knowledge base, so answers match how your company really works — and get better with use.
Private deployment installs the system on your own servers, removing data-security and compliance worries at the root.
Every customer conversation is archived, searchable and auditable to meet compliance and quality requirements, with history available at any time.
The system is deployed on your own servers or intranet, data never passes through a third party and sensitive information never leaks — ideal for highly regulated sectors such as government, healthcare and finance.
AI handles routine questions and hands complex requests to human agents with full context — customers never repeat themselves.
Frequent questions, customer profiles and service-quality data feed back into knowledge-base updates and business decisions — the more you run it, the smarter it gets.
From requirement scoping to go-live — clear, controlled and supported by our team throughout.
Map your workflows, knowledge scope and deployment environment
Import company materials and train a dedicated Q&A knowledge base
Install the system on your servers and connect WeCom
Staged validation, then go-live, with continuous tuning
Any business that answers customer questions frequently and has data-security requirements will find it useful.
Policy inquiries, service guidance and complaint handling — data stays on the intranet, secure and compliant.
Appointment booking, triage and report-explanation guidance — easing the load on clinical reception.
Product inquiries, claims guidance and customer service — private deployment is the first choice for highly regulated industries.
Product specs, warranty and technical support answered precisely with an industry knowledge base.
Product inquiries, order tracking and returns handled automatically 24/7 to lift conversion.
Course inquiries, enrolment guidance and FAQs — freeing up academic staff.
Leave your contact details and requirements and we will discuss a private-deployment plan with you shortly.